Last Updated: 04-11-1999
Welcome to Urbane Designs! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing this website and using our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website.
1. Definitions
- “Company” refers to Urbane Designs.
- “Customer” refers to any individual or business using the services of Urbane Designs.
- “Products” refers to the corporate gifts, goods, and services provided by Urbane Designs.
2. Service Overview
Urbane Designs provides customized corporate gifting solutions for businesses. Our offerings include a wide range of products and gift packages tailored to meet the needs of corporate clients. All orders are subject to availability and acceptance.
3. Order Process
To place an order, you may reach out through our website, by email, or by contacting us directly. Once we receive your order request, we will confirm product availability and provide a quotation. Please note that a deposit may be required to secure custom orders.
Custom Orders
For custom or bulk orders, production and delivery timelines will vary depending on complexity and quantity. We will communicate expected delivery timelines upon order confirmation.
4. Payment Terms
For all orders, 50% of the payment is required upfront as a deposit to confirm the order. The remaining balance must be paid upon completion of the order, prior to delivery or shipment. Specific payment deadlines and conditions may be agreed upon in the order confirmation.
5. Pricing
All prices are in Rupees and are subject to applicable taxes and fees. Urbane Designs reserves the right to change prices at any time without prior notice. Prices for confirmed orders will remain fixed, unless changes are made to the order by the customer.
6. Cancellations & Refunds
- Cancellations: Orders can be cancelled within 24 hours of placing the order without penalty. After 24 hours, cancellations may be subject to a cancellation fee, especially for custom or bulk orders.
- Refunds: We aim to ensure customer satisfaction. In case of a defect or issue with an order, please contact us within 3 days of receiving the product for assistance. Refunds or replacements will be provided at our discretion.
- Non-Refundable Items: Custom-made products and personalized items are non-refundable unless there is a defect.
7. Shipping and Delivery
We offer both local and international shipping services. Shipping fees will vary based on location, order size, and speed of delivery. Urbane Designs is not responsible for delays caused by shipping carriers or customs processes. We will provide tracking information once the product is shipped.
8. Product Warranty
Urbane Designs guarantees that our products will meet high-quality standards. However, we do not warrant against damage caused by misuse, mishandling, or unauthorized modifications. For any warranty inquiries, please reach out to our customer service team.
9. Limitation of Liability
Urbane Designs is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our maximum liability is limited to the purchase price of the product.
10. Privacy
We respect your privacy and are committed to protecting your personal data. Our use of your information is governed by our Privacy Policy. By using our services, you consent to the collection and use of your data in accordance with this policy.
11. Intellectual Property
All content on this website, including logos, images, and product descriptions, are the intellectual property of Urbane Designs. Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.
12. Modifications to Terms
Urbane Designs reserves the right to modify these Terms and Conditions at any time. Any changes will be updated on this page with a new “Last Updated” date. Your continued use of our website or services constitutes acceptance of any updated Terms and Conditions.
13. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Urbane Designs
Email: [email protected]
Phone: +91 89711 90948
Address: Urbane Designs, Central, 1st Floor, Al-Ansaar, 26/2, Bowring Hospital Rd, off Infantry Road, Shivaji Nagar, Bengaluru, Karnataka 560001